More Problems With Kaspersky Updates

I have never used an antivirus other than AVG and AVG. I had a brief love affair with Norton until it got too bulky and expensive.

So, recently, prompted more by hypes than vibes, I decided to test out Kaspersky. At below USD40 for an all-in Internet Security software, it cannot be bad. If it was easier on the pocket, so be it. Oil prices are rocketing sky high and any amount of relief financially was welcomed.

And so, out AVG goes and in Kaspersky.

And boy, was I impressed by the many alerts on how many of my Microsoft-wares had vulnerabilities and how informed I was now of these tiny loopholes that could compromise my system and web presence.

Nevermind if most of them could not be rectified because they were no longer supported - knowing more about my system vulnerability was in this case comforting in a weird sense because apparently this Russian software knew more than the Czechs' did.

I was happily using it, comfortable in the knowledge that I was somehow protected, until recently when the updates refused to download and emails to their support group went unanswered.

What could be the problem?

Impressions start to form. Marketing sense start ticking. Public relations database of poor service study-cases start cross referencing and I began to wonder.

Where is the customer service?

If I cant download updates, my system is just as good as gone - what's the point of Kaspersky Internet Security warning that my system is at risk and yet the updates failed to download?

To be fair, there was quite a bit on how to download from their server and the install. But hey, how many of their customers worldwide knew beyond right-clicks and left-clicks? Downloading files are daunting enough for some, let alone telling them to unpack this in that folder and create this directory here and unzip that file there but not here. This is not good for business, for Pete's sake. It is amazing how little stuff like this goes by unnoticed.

I am waiting for their responses - emails had been sent three days ago and all I got was a notifier that they received my email ticket and that the complaint was submitted to the tech department. I am giving it a few more days, if not .... I can almost hear that familiar Czech-ware calling ...

By the way, do you have problems with Kaspersky? Talk to me. I wanna hear from you..

Latest! Kaspersky still have not replied. It's been 48 hours and I am nearer to uninstalling this software for its Czech-originated counterpart AVG. Updates for build 8.0.0.454 are still not working. Don't waste time updating your Internet Security because I doubt they are downloading any update into your system. Otherwise the software wont be telling you that your software is at risk and you need to update no matter how many time you did.