Wednesday, December 23, 2009

IE8 Slow To Load Fix

Do you run IE8 on XP? Chances are that you might come to a point that it takes over 15s to load the application. I found a tech sheet that says you can overcome the problem by going to Command Prompt and insert regsvr32 actxprxy.dll command.

To do this, go to START and click RUN and type in cmd.

After the DOS black dialogue box jumps up, type in this: regsvr32 actxprxy.dll and hit enter. A dialogue box will jump up and say that the operation is successful.

Restart and your IE8 should work like a dream.

Sunday, December 13, 2009

Good Job Celcom Marketing Comm Dept!

Once a while, you come across a good marketing communication strategy to get feedback from customers. Last week, I found this:



It is an interactive terminal's screen in English and Malay allowing customers to key in feedback immediately while waiting for their transactions to be carried out by the customer service personnel. It is not a very lengthy process, only six questions I think, asking you to rate the servioe and helpfullness of the counter staff, among others. I think government agencies should have this installed to collect feedback and improve service. KPI alone is usually insufficient.